PRIVACY POLICY

This web site is maintained by Xframed. We recognize the importance of privacy to our visitors. We also recognize that many visitors to our site are concerned about the information they provide us, and how we treat that information. So we've developed a formal privacy policy to assure you that we take seriously our responsibility to protect customer information, and to use it only in ways that are consistent with your wishes. We may update the policy from time to time, so please check in occasionally.You can reach us 24 hours a day, 7 days a week by sending email to sales@xframed.com. If you have any questions about our Privacy Policy, you can contact us at: sales@xframed.com. We will be happy to answer your questions or hear your concerns.


Our Policy

We do not collect personally identifiable information from individuals unless they provide it to us voluntarily and knowingly at Xframed. If you are just browsing Xframed.com and learning about our products, we invite you to do so. As a casual, unregistered visitor to our site, we'll recognize your home server (e.g., that your web access is through AOL.com), but not your e-mail address or any other personal or system information.We do sell all of our canvases through the mail, so if you want to order our products it will be necessary for you to provide personally identifiable information. This will include your name, address, phone number and, if you place an order online, credit card information. Any information you provide is downloaded off of the web server to a secure system and is maintained there.


Contacts From Us

We also maintain a number of e-mail mailboxes in an effort to support our online customers as effectively as we do on the phone or through the mail. We read every email that we receive and do our best to respond within 48 hours, if a response is required. We save a very limited number of e-mail messages, but only until the issue is resolved. We do not record email addresses, unless you have voluntarily provided it to us in your online customer service registration.If you did provide us with your e-mail address, we may notify you from time to time about Xframed products or services that may be of interest to you. If you prefer not to receive these e-mail notifications, please follow the "Opt-out" instructions included with the e-mail or contact us at info@xframed.com


Cookies

Like most companies, we use "cookies" (small pieces of information stored on your computer) on certain parts of our web site. The cookie allows us to manage your session. This is necessary to ensure that we keep your order together while you browse through the catalog and select items for purchase. We do not use the cookie to collect.